Right of withdrawal

1.1. Scope of ApplicationThe right of withdrawal applies exclusively to the products provided for by Legislative Decree 6 September 2005, n. 206 (Consumer Code) and, pursuant to art. 59 paragraph 1 letter d), is expressly excluded for food products that risk deterioration or rapid expiration.

Since the products sold by L'Orto di Rosolino mainly fall into the category of perishable goods (fresh fruit and vegetables), the right of withdrawal does not apply to most purchases made on our site.

1.2. Products with Right of Withdrawal

For non-perishable products, the Buyer has the right to withdraw from the contract, without any penalty and without specifying the reason, within 14 (fourteen) days from the date of receipt of the purchased product.

1.3. Methods of Exercising the Right of Withdrawal

In the event that the Buyer intends to exercise the right of withdrawal, he/she must communicate this to the Seller through an explicit declaration, using the standard withdrawal form in Annex I, Part B of Legislative Decree no. 21/2014, or through another declaration that highlights the intention to withdraw from the contract. The Buyer has the burden of proof regarding the exercise of the right of withdrawal.

1.4. Product Return

The Buyer must return the product without undue delay and in any case within 14 (fourteen) days from the communication of the intention to withdraw. To be entitled to a full refund, the product must be returned intact, unused and in conditions that allow it to be resold. The costs of returning the product are borne by the Buyer, unless otherwise agreed with the Seller.

1.5. Refunds

L'Orto di Rosolino will refund the sums paid by the Buyer, with the exception of additional costs resulting from delivery methods other than the standard shipping offered by the Seller. The refund will take place without undue delay and in any case within 14 (fourteen) days from the date on which the Seller was informed of the Buyer's decision to withdraw from the contract. However, the refund may be suspended until the goods are received or until the Buyer demonstrates that they have been returned, depending on which situation occurs first.

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